ORACLE CX SERVICE

Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact centre experiences.

Customer Interactions

Seamlessly connect all service touchpoints: digital channels, contact centres, and field interactions throughout the CX journey.

Engagement Choices

Offer customers infinite choices to engage with you—anywhere they want, any way they want.

Outstanding Experiences

Enable customer-obsessed call centre agents to go beyond expectations.

Give Tailored Responses

Give the one, correct answer through best-of-breed knowledge management or automated, personalized advice.

Automate Processes

Predict, improve, and augment the customer experience using automation and intelligence.

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Seamlessly connect all service touchpoints: digital channels, contact centres, and field interactions throughout the CX journey.Offer customers infinite choices to engage with you—anywhere they want, any way they want.